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Warranty and Return Policy

Price Match Guarantee

We (microscopesmll.com) are committed to providing you with quality microscopes and accessories at the best prices. However, if you should find the same product elsewhere for a lower price within 30 days after your purchase, we will gladly match our competitor's price.

Money Back Guarantee

If you cancel your order before shipping, you will get 100% Money Back;

After received the product(s), if you are not completely satisfied - for any reason - return the product to us within 14 days for a complete refund less shipping fees.

Quality Guarantee

Our products and accessories are manufactured under the strict guidelines established by ISO 9001: 2000 Standards. All our products come with years of factory's warranty.

Five Year Warranty for Microscopes - All our microscopes come with a five (5) year factory warranty against manufacturing defects, covering labor and parts.
One Year Warranty for Accessories - All our microscope accessories (CCD cameras, illuminators, dust covers, and etc.) come with a one (1) year warranty, except when specified in the description.
Warranty Services - We provide all the warranty services. Please feel free to contact us whenever you need help.
Buyers are responsible for round-way shipping cost for warranty services.
Warranty does not apply for consumable accessories and parts such as bulbs.

Return Policy

We have a 14 Days Return Policy. You have 14 days from receipt of your purchase to test the item. If you are not satisfied with the product, please return?it within the 14 days in its original box and packing. We will refund your entire purchase price, less our actual original shipping costs. You must email us with a written request for a return material authorization number (RMA#). You?need to?include in this email, a detailed note on the reason(s) for the return, and the date of purchase. Once you receive an RMA# from our offices, you may return the item. Without an RMA# your item will be returned to sender COD. Once the product is received at our facilities, it will be processed by our Returns & Exchanges department. It must be received back in the same, NEW condition with all original packing material and accessories that it was originally shipped in order to receive a full refund less shipping and handling cost. If this is not the case, a re-stocking fee will be assessed. Customers are responsible for all return shipping fees.

Return Instructions

If you are unsatisfied and desire to return an item, please follow the instructions below:
- Returns Must Be Coordinated - Contact Microscopesmall.com via email for a return authorization number (RMA#). Items returned without an RMA# will be returned to the sender COD.
- Returns Must Be Re-packaged in Original Shipping Materials - The items must be returned in the original packing material and received in "like new" condition. Using other packing may result in a 20% reduction in the refund amount.
- All Items and Accessories Must be Returned- Items missing parts or accessories will not be acceptable for refund or have at least 25% deducted from the refund amount.
- Instruments Must Be Received in New Condition - Instruments showing marks, such as scratches and dents, etc., due to usage will not be acceptable for refund
If your item is damaged during shipping, please report these damages to the shipping company responsible and request a damage claim number and forward it to us. Please also take pictures of the damages and email them to us. We will have the shipping company pick up the damaged package(s). Upon receipt of the claim #, we will ship your replacement items.
If you receive a wrong item, please take a picture of the received item and email it to us. Upon confirmation, a prepaid shipping label will be emailed to you for the return. Once this item is return-shipped we will immediately ship you the correct item. Please note, any claim after 10 days of receipt will be handled as a warranty issue.


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