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Frequently Asked Questions

To save you time we've identified the questions that are most frequently asked, can't find answer to your question please contact us


Q: Do you have a live store ?
A: No, we are only an online store.

Q: How do I shop online ?
A: shipping online is a 4-step easy process:
1- Our products are listed in categories which a side menu will pop up when you point to products on left menu. Browse the category you are interested in and add the product you like to shopping cart by clicking on “buy now" or "add to cart" button, after selecting options if available.
2- The browser will forward you to checkout if you want to continue shopping click on "continue shopping ".
3- When you finish shopping, click on "Checkout" button, enter your information and shipping address, click on "submit order”
4- click on " paypal " to complete your checkout and process your order.

Q: How much do I know my order shipping cost ?
A: Shipping costs are determined by order weight and destination. When you add items to your shopping cart you will get an estimate of shipping cost before you proceed to checkout, based on items weight in cart and destination selected.

Q: Do prices include VAT and customs duties ?
A: No. Our prices include the price of the goods and shipping cost only, not including Value Added Tax (VAT), any customs duties and additional taxes in your country.

Q: How do I know my order shipping cost ?
A: Shipping costs are determined by order weight and destination. When you add items to your shopping cart you will get an estimate of shipping cost before you proceed to checkout, based on items weight in cart and destination selected.

Q: How do you ship?
A: we will ship your order to any destination worldwide. We use EMS, DHL or TNT courier service for "Express Shipping" (5 -7 days most countries) .

Q: How can I track my order?
A:You may check order status online by clicking “track my order” link on top menu and enter your order number.

Q: What happens to my order if I am not in when the courier attempts to deliver it?
A: If you are not in when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you with..

Q: Can my order be shipped to a different country than the billing address?
A: Yes, we can ship the item to different country as per client’s request.

Q: Is it safe to use my credit card for an online purchase?
A: Rest assured that shopping at our online store is safe, you will pay through "paypal" for sure you know that it is very safe and you are one of the 63 million "paypal" member using it to pay for their purchases over the net.

Your orders are safe with us! For more information on security, please check our privacy policy.

Q: How about your product warranty ?
A: 1) We replace any defective product within 15 days after receipt;
2) We offer the free one year warranty if problems develop with normal use
3) Lifetime maintenance and repair, If problems develop after 12 months of purchase, we charge for replacement parts.

Q: What if I want to return something?
A: Our products are quality merchandise, but we understand that sometimes we just can not please all our customers and some customers are just not satisfied with a product after receiving it. You can return any product for any reason for a full refund within 7 days of receipt. After 7 days, no returns will be accepted, or refunds will be allowed.

Returned items must be in original unused mint condition, in the original packaging, and the customer is responsible for return shipping cost.



 
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